Who is this article for
Strata Managers using Cohabit Building Intelligence who want to understand how a building’s Health Score is calculated and how to use it to prioritise work across their portfolio.
What this article covers
What the Health Score is
Where to see the Health Score
What goes into the score
Why a score might be low or missing
How Strata Managers can improve the score
What is the Cohabit Health Score?
The Cohabit Health Score is a single number (out of 1000) that summarises a building’s overall health based on:
Financial strength
Insurance and risk
Compliance and renewals
Building condition and maintenance history
Security, liveability and sustainability
Data completeness
A higher score = a healthier, lower-risk building.
A lower or missing score usually means risk, missing data, or both.
Cohabit also compares your building to similar buildings, helping you see whether you’re leading, in the pack, or falling behind.
Where to see the Health Score
1. Building Snapshot
Go to My Buildings.
Click on a building.
Select the Building Snapshot tab.
At the top of the page you’ll see:
A gauge with the Health Score (e.g.
850 / 1000)A comparison panel (e.g. “Top 20% of similar buildings”)
A button to View Full Health Score / View Expert Report
This is your main view for understanding a building’s health at a glance.
2. Portfolio / My Buildings list
In My Buildings, you may see:
A Health Score column for each building
Filters or sorting based on the score
This lets you quickly see which buildings:
Need attention
Are stable
Are performing strongly
What goes into the Health Score
The score is calculated from multiple sections of the Building Snapshot and Compliance & Renewals screens.
Financials
Admin fund, capital works and investment balances
Special levies and upcoming levies
Loans and debt levels
Healthy, well-funded buildings generally score higher.
Insurance & Risk
Current building insurance policy details
Premium, sum insured and policy expiry
Insurance risk rating
Comparisons to similar buildings
Buildings with current, appropriate cover and good risk profiles score better.
Compliance & Renewals
Fire safety certificates (AFSS)
Lift and pool compliance
Building valuations
Capital Works Fund forecasts
Other key certificates and expiry dates
Expired or missing certificates drag the score down. Up-to-date renewals lift it.
Building Condition & Maintenance
Reported defects
Condition of exterior and common areas
Maintenance history (excellent / good / average / poor)
Recurring activities (e.g. cleaning, pest, inspections)
Consistent maintenance and good condition improve the score.
Security, Liveability & Sustainability
On-site security and building security rating
Amenity rating, concierge, building manager
Pest and cleaning routines
Solar, EV chargers, NABERS scores (where available)
Neighbour scores and energy indicators
These influence the score and also drive comparisons against similar buildings.
Data completeness
Even if your building is well-run, the score can only be accurate if Cohabit has the data. Missing sections (e.g. no valuation or no sustainability information) can:
Lower the score, and/or
Show No data or Incomplete in certain sections
Why a building’s Health Score might be low or missing
Common reasons:
Expired insurance or certificates (AFSS, lift, pool, etc.)
Outdated or missing valuations / CWF forecasts
No or poor maintenance history
Few or no recurring activities set up
Incomplete liveability/security/sustainability data
New building where documents haven’t been provided yet
If there’s no score at all, Cohabit may not yet have enough information to calculate one.
How Strata Managers can improve the Health Score
You can’t change the score directly – it updates automatically as data and documents are added or refreshed.
Here’s how you can influence it:
1. Keep insurance and key certificates up to date
Ensure building insurance details are current in Compliance & Renewals
Renew and provide:
Fire Safety Certificate (AFSS)
Lift Certificate of Compliance
Pool Certificate of Compliance
Other local regulatory certificates
Upload the latest documents so Cohabit can update the data.
2. Provide valuations and capital works information
Share the most recent building valuation
Provide Capital Works Fund forecasts
Upload reports whenever they’re updated
This helps Cohabit assess whether funds and cover are appropriate for the building.
3. Maintain a strong maintenance and activity history
Set up recurring building activities (cleaning, pest control, inspections)
Complete activities on time and record outcomes
Provide maintenance reports or condition assessments when available
Good maintenance and fewer unresolved issues support a higher score.
4. Help fill in liveability, security and sustainability data
Provide details of security measures and amenities
Share evidence of sustainable features (solar, EV chargers, NABERS ratings, etc.)
These aren’t just “nice to have” – they help owners understand the full quality of the building and can improve the score.
5. Upload documents or contact Cohabit when data changes
Because Strata Managers can’t directly edit building data after connection:
Upload updated files (policies, certificates, valuations, reports) so Cohabit can process them
Or reach out to Cohabit if something in the snapshot is clearly wrong
Once processed, the Health Score will refresh automatically.
FAQs
Can I change the Health Score myself?
No. The score is calculated by Cohabit based on data and documents. You influence it by keeping information complete, accurate and current.
Why is my building’s score lower than I expected?
Check the Building Snapshot and Compliance & Renewals tabs for:
Expired or missing certificates
Out-of-date valuations
Low fund balances
Poor or missing maintenance history
Often, the building’s weak spots are highlighted there.
Why do two similar buildings have different scores?
They may differ in:
Insurance coverage and risk
Compliance status
Age and condition
Amenities, security or sustainability
How complete their data is
The score reflects the full picture, not just one factor.
What should I do if the score looks wrong?
Upload supporting documents and/or contact Cohabit with:
Building name and address
What you think is incorrect
Any evidence (reports, policies, certificates)
The team will review and update the data where appropriate.