Who is this article for
Strata Managers who see “missing data”, “incomplete profile” or gaps in information on a building’s snapshot or Compliance & Renewals screen.
What this article covers
How missing data shows up in Cohabit
Common reasons data is incomplete
Where to check what’s missing
How to help Cohabit fill the gaps
Impact on the Cohabit Health Score
How missing data appears in Cohabit
You may notice missing data in a few places, for example:
Building Snapshot
Health Score lower than expected
Sections like Sustainability or Liveability showing “No data”
Areas of the dashboard looking empty
Compliance & Renewals tab
Certificates not listed
“Expires soon” or “No data” badges
Profile completion indicator
A percentage such as 90% Complete profile at the top right of the building
Prompts to complete missing sections
When any of these appear, it means Cohabit doesn’t yet have enough information for a full picture of the building.
Common reasons a building is missing data
Some typical causes:
The building is newly connected and still being set up
Cohabit has not yet received all documents from the strata company
Insurance, valuations or compliance certificates are out of date
Some areas (liveability, security, sustainability) haven’t been fully assessed yet
Data from uploaded documents is still being processed by the Cohabit team
Missing data doesn’t mean something is wrong — it just means we need more information.
How to see what’s missing
Step 1: Open the Building Snapshot
Go to My Buildings.
Click on the building.
Select the Building Snapshot tab.
[Screenshot placeholder – Building Snapshot tab]
Look for:
“No data” labels (e.g. NABERS Water Score – No data)
Areas with little or no information compared to other sections
A lower-than-expected Health Score
Step 2: Check Compliance & Renewals
From the same building, open the Compliance & Renewals tab.
[Screenshot placeholder – Compliance & Renewals tab]
Review:
Insurance details – premium, sum insured, expiry
Valuation and CWF forecast
Certificates – fire safety, lift, pool, etc.
Anything missing here will impact your completion percentage and Health Score.
What you can do about missing data
Right now, Strata Managers cannot directly edit building data once the building has been connected (beyond the initial connection form). But you can still help Cohabit complete the picture.
You have two options:
Option 1 – Upload files for Cohabit to process
If you have updated information, you can upload supporting documents, such as:
Insurance schedules
Building valuations
Fire safety certificates (AFSS)
Lift / pool compliance certificates
Capital works fund forecasts
Condition reports
These allow the Cohabit team to:
Extract and verify the data
Update the building’s profile
Recalculate the Health Score
Look for upload prompts in the building’s Files/Compliance area, or follow Cohabit’s instructions provided in your onboarding communications.
Option 2 – Reach out to Cohabit for updates
If something is clearly wrong or missing:
Use your Cohabit contact channel (email or in-app support)
Include:
Building name and address
What’s missing or incorrect
Any supporting documents (if available)
The Cohabit team will update the building details on your behalf and refresh the snapshot once complete.
How missing data affects the Health Score
The Cohabit Health Score depends on:
Insurance and valuations
Compliance certificates
Financial reserves and planning
Operational history and condition
Security, liveability and sustainability information
When any of these are missing or out-of-date:
The score may be lower than it should be, or
The building may have no score yet
As Cohabit receives more data from your uploads or requests, the score will become more accurate.
FAQs
Can I fix missing data myself in the app?
You can only enter building data directly when you first connect to a building. After that, changes are handled by Cohabit based on documents you upload or information you provide.
Why does my building say 90% complete, not 100%?
This means some sections are still missing data — often sustainability metrics, valuations, or specific compliance certificates.
How long does it take for uploaded documents to appear as data?
Once uploaded, the Cohabit team will review and process them. Timeframes may vary, but updated data and Health Scores will appear automatically once processed.