Who this article is for
Buyers who have requested a Health Score for a building they’re considering
Buyer’s agents tracking the status of a client’s Health Score request
Conveyancers and solicitors who need to know when a Health Score will be available for review
Lot owners who have requested a Health Score for their own building and want to see its progress
What happens right after you request a Health Score
When you submit a Health Score request:
You’ll see a confirmation in Cohabit.
You’ll receive a confirmation email with the building details and what happens next.
From there, Cohabit (and in some cases a strata expert) will start working to:
Confirm your sale details, and
Request or review strata records from the strata manager (where needed).
Email updates you’ll receive
You’ll get regular email updates as the status of your request changes, for example:
Request received – we’ve got your request and are getting started.
We’re reviewing records – we’ve received information and are working on your Health Score.
Waiting on the strata manager – we’ve asked the strata manager for information and they’re taking longer than usual to respond.
Health Score ready – your Building Health Score has been generated and is available in Cohabit.
Unable to complete (rare) – if there’s a problem completing your request, we’ll let you know what’s missing and what you can do next.
Keep an eye on your inbox for the latest status.
How to check the status inside Cohabit
You can track your Health Score request directly in Cohabit:
Log in to Cohabit.
Click My Buildings.
Select the building you requested a Health Score for.
On the Building Profile → Overview, look at the Health Score section.
If your request is still being processed, you’ll see a message that says:
Building Report Requested
We are collecting the data. click here to be notified when its ready.
If you click “click here to be notified when its ready”, Cohabit will notify you as soon as the report is ready.
Once your Health Score is complete, this area will show:
The Health Score itself, and
How the building compares to similar buildings (where available).
If you still see “Building Report Requested – We are collecting the data…”, it means Cohabit is still gathering and processing the information needed for your Health Score.
Why your Health Score might take longer
Sometimes a Health Score takes longer because:
The strata manager is taking time to provide records.
The sale details we received are incomplete or unclear and need clarification.
The building has complex or large volumes of records to review.
You’ll be kept informed via email updates, especially if we’re waiting on the strata manager.
What you can do while you’re waiting
Check your email for the latest update on your request.
Open the Building Profile and Building Snapshot to see any existing information that’s already available for that building.
If needed, talk to your conveyancer/solicitor or agent about the timing, especially if you’re close to a deadline (e.g. cooling off, finance dates).
Once your Health Score is ready, you’ll be able to see it on:
The Overview / Building Profile, and
The Building Snapshot for that building.