Who this article is for
Owners
Committee members
Anyone unsure why their building profile isn’t fully populated
Building data only appears when Cohabit receives official records
Cohabit cannot show information we haven’t been allowed to access.
Your building’s data reflects the most recent official strata records we’ve inspected or received.
If sections look empty or incomplete, here are the most common reasons why.
1. No records have been inspected yet
If no owner, buyer, or expert has ever triggered a records inspection, the building may show:
No Health Score
No Snapshot tiles or limited tiles
No compliance items
Few or no strata documents
No insurance or valuation data
This is very common for buildings with no owner connections yet.
How to fix it:
Connect your lot
Request a Health Score
Purchase an Expert Report
2. Cohabit has not yet received updated strata records
If Cohabit previously inspected the building but hasn’t received newer documents, sections may appear out of date.
This happens when:
Strata managers haven’t shared the latest minutes or certificates
A records inspection hasn’t been authorised recently
Building Intelligence isn’t enabled
Owners haven’t uploaded missing files
Cohabit can only show what has been officially provided.
3. Building Intelligence isn’t enabled
Without quarterly updates, your building profile stays static until new records are provided.
This may result in:
Outdated compliance info
Old insurance details
Missing minutes or financials
A Health Score that hasn’t refreshed in a long time
Building Intelligence ensures updates every 3 months.
4. Your lot connection is still pending
If your lot connection request hasn’t been approved yet:
Some owner-only data may not appear
Cohabit may not yet have authority to fetch records
Certain building updates may be restricted
Wait for Cohabit Admin to finalise the connection.
5. Compliance records haven’t been provided
If your strata manager hasn’t supplied compliance certificates, you may see “No data” for:
AFSS
Lift compliance
Pool compliance
Building valuation
This doesn’t mean your building is non-compliant — it means Cohabit hasn’t received the documents yet.
6. Insurance information is missing or incomplete
Missing or outdated insurance data typically means:
Cohabit hasn’t been given the latest certificate
Insurer information doesn’t match the building
No recent inspection has occurred
A renewal was completed but no documents were supplied
7. Older Expert Reports won’t update automatically
Expert Reports older than 3 months move into the “Past” category, and:
The building may have changed since the report
Data won’t update unless:
A new inspection happens, or
The building is on Building Intelligence
8. New files were uploaded but you didn’t notice
If new documents have been uploaded but you missed them, check the Files tab:
➡️ New or recently added documents show a small dot next to their name.
This makes it easy to see what’s been added since your last visit.
What you can do as an owner
You can help fill data gaps by:
Connecting your lot
Requesting a Health Score
Ordering an Expert Report
Uploading missing documents
Asking your strata manager to provide updated records
Enrolling your building in Cohabit Building Intelligence
FAQs
Q: Why do only some sections show “No data”?
Each section relies on different records.
If Cohabit hasn’t received the relevant documents, that category remains empty.
Q: Can buyers trigger data updates?
Yes — buyer requests (Health Score or Expert Report) allow Cohabit to obtain records.
But ongoing updates depend on owners.
Q: Does missing data mean my building is badly managed?
No — it simply means Cohabit hasn’t received the necessary documents yet.