Who this is for
Owners, buyers, agents and professionals experiencing access issues.
What this covers
The difference between viewing and connecting
Why your connection may fail
How Lot Connection Requests work
How to fix access issues
Understanding building access on Cohabit
There are two kinds of access:
1. Viewing a building profile (shared access)
Anyone invited (buyers, agents, partners, conveyancers) can:
View a building profile
Access documents
See the Health Score
But cannot connect to the building.
2. Connecting to a building (verified owner access)
To connect, you must complete a Lot Connection Request and Cohabit must verify:
Your name
Your email
Your unit/lot number
Your ownership details
❗ Strata managers cannot grant or remove access.
They also cannot update owner information inside Cohabit unless their software is synced via API.
Why you may not be able to connect
1. Your ownership details do not match what Cohabit has on record
This is the most common cause:
Different email
Misspelt name
Recent purchase not updated yet
Incorrect lot number
Strata software sync delay
Records not updated by Cohabit Admin yet
2. Your strata manager’s software isn’t synced with Cohabit
If their software isn’t integrated via API, ownership changes will NOT update automatically.
All corrections must be made by a Cohabit Admin.
3. You logged in with the wrong email
Your Lot Connection Request has to use the exact email tied to ownership.
4. You’re a buyer
Buyers can only view shared profiles — they cannot connect.
How to fix access issues
Step 1 — Double-check your Lot Connection Request
Ensure:
Correct lot number
Correct spelling of your legal name
Correct email
Correct building
Step 2 — Log out and back in
This forces access refresh.
Step 3 — If you recently purchased the property
Your ownership may not yet be updated anywhere.
You may need to wait for:
Settlement documents to be processed
Strata software to sync
OR Cohabit Admin to manually update your record
Step 4 — Contact Cohabit Support
Cohabit Admins will correct your ownership details if required.
Provide:
Your name
Email
Lot/unit number
Building address
Settlement details (if new owner)
Support can either:
Update your ownership manually
Or confirm whether the strata software sync needs to run again
FAQs
Can my strata manager fix this?
No — not unless their software is synced with Cohabit via API.
Who updates ownership on Cohabit?
A Cohabit Admin (unless the building’s strata software is integrated).
Does deleting my account remove my ownership?
No — ownership is stored separately.