Who this article is for
Owners
Committee members
Buyers and buyer’s agents
Strata managers
Cohabit experts
Anyone who wants to report a potential security or privacy issue related to Cohabit.
What this article covers
What counts as a security or privacy concern
How to report a concern to Cohabit
What happens after you submit a report
What counts as a security or privacy concern
You should report a concern if you notice or suspect:
Unauthorised access to your account
Unexpected changes to your account details
Someone seeing building or personal data they shouldn’t have access to
Missing, altered, or incorrectly exposed data
Suspicious activity related to logins, messages, or documents
Any situation where data appears to be used incorrectly
If you’re unsure whether something qualifies, it’s still better to report it.
How to report a concern
Option 1 — Contact Cohabit Support (recommended)
The fastest way to report a concern is through Cohabit Support.
When contacting support, include:
Your name and email address
The building or account affected (if applicable)
A clear description of what you’ve noticed
Any relevant screenshots or supporting details
Cohabit Support will route the issue to the appropriate internal team.
Option 2 — Email Cohabit directly
If you’re unable to access Cohabit, you can email:
Please include the same information listed above so the issue can be reviewed efficiently.
What happens after you report a concern
Once a concern is reported, Cohabit will:
Acknowledge receipt of your report
Review the issue and assess potential impact
Take steps to investigate and contain any risk
Resolve the issue or provide guidance where needed
Notify affected parties if appropriate
Cohabit treats security and privacy reports seriously and prioritises timely response.
What you can do while an issue is being reviewed
If the concern relates to your account, you may be advised to:
Change your password
Log out of other sessions
Review recent account activity
Cohabit Support will guide you on next steps if action is required.
FAQs
What if I’m not sure whether something is a security issue?
You can still report it. Cohabit will review the information and determine whether further action is needed.
Will I get a response after reporting a concern?
Yes. Cohabit Support will acknowledge your report and follow up as required.
Can I report concerns on behalf of someone else?
Yes. If you’re aware of a potential issue affecting another user or building, include as much detail as possible so it can be investigated.
Is there a penalty for reporting a concern that turns out not to be an issue?
No. Reporting concerns in good faith helps keep the platform safe for everyone.