Who this is for
Anyone who notices unusual activity or has privacy concerns.
What this covers
What counts as a security concern
How to report suspicious activity
What information to include
What Cohabit does after a report
Examples of security or privacy concerns
Unexpected login attempts
Incorrect ownership attached to your profile
Someone accessing a building they shouldn’t
Receiving a verification code you didn’t request
Seeing documents that belong to another building
Suspected data mismatch or error
Possible phishing emails pretending to be Cohabit
How to report a security concern
Step 1 — Contact Cohabit Support immediately
Use your in-app support link, email, or the feedback form.
Step 2 — Provide as much detail as possible
Include:
Your email
Building involved
What you saw
When it happened
Screenshots (if possible)
Step 3 — Cohabit will investigate
The team may:
Review logs
Check access history
Verify ownership
Correct data inconsistencies
Secure accounts if needed
You will receive a follow-up once the issue is resolved.
FAQs
What if someone else connected to my building by mistake?
Report it immediately — Cohabit can remove their access and correct ownership data.
I received a verification code I didn’t request — what do I do?
Change your password and report it via Support.
Can I speak to a security specialist?
Cohabit Support will escalate any confirmed security issues internally.