Who this article is for
Owners
Committee members
Buyers and buyer’s agents
Strata managers
Cohabit experts
Anyone who wants to understand how Cohabit handles data securely and responsibly.
What this article covers
How Cohabit approaches data security and privacy
How data is used within the platform
Who can access different types of data
Your responsibilities and choices as a user
Cohabit’s approach to data security and privacy
Cohabit is designed to handle building and personal data responsibly, with security and privacy built into how the platform operates.
Data is:
Collected only when there is a clear purpose
Used to provide Cohabit features and services
Protected using technical and organisational safeguards
Accessed only by authorised users and systems
Types of data Cohabit works with
Cohabit works with a combination of personal data and building-related data.
Personal data
This includes information such as:
Your name and contact details
Account credentials and preferences
Ownership or role information (e.g. owner, committee member, strata manager)
Personal data is used to:
Verify your identity and role
Control access to buildings and features
Communicate with you about your account and activity
Building data
Building data includes information such as:
Strata records (financials, minutes, insurance, compliance documents)
Health Scores and expert insights derived from authorised records
Building-level activity and metadata
Building data is used to:
Present a clear picture of a building’s health
Support decision-making for owners, committees, and buyers
Enable features like Health Scores, Expert Insights, and Building Intelligence
Who can see what in Cohabit
Cohabit does not make all data visible to everyone.
Access depends on:
Your role (e.g. owner, buyer, strata manager, expert)
Your connection to a building or lot
Whether authority has been granted to inspect or use certain records
For example:
Owners may see more detail for buildings they are connected to
Buyers may see building-level insights but not owner-specific information
Strata managers may see scheme-level data across managed buildings
This role-based access helps protect privacy while still enabling collaboration.
How data is protected
Cohabit protects data through:
Encryption of data in transit and at rest
Controlled access to systems and databases
Monitoring and logging of access and activity
Internal processes for reviewing and managing access
These measures are designed to reduce the risk of unauthorised access or misuse.
Your role in protecting your data
You also play a part in keeping data secure by:
Using strong, unique passwords
Keeping your login details private
Logging out on shared devices
Reviewing who has access to your buildings and accounts
Contacting Cohabit if something doesn’t look right
Data accuracy and responsibility
Cohabit presents data based on:
Records it has been authorised to inspect
Information provided by owners, strata managers, and experts
The most recent inspections or updates available
Cohabit does not:
Guess or infer missing information
Access private systems without permission
Replace legal, financial, or professional advice
If something looks incorrect or out of date, you can report it to Cohabit for review.
FAQs
Is my data shared with third parties?
Cohabit only shares data with trusted service providers or partners where necessary to deliver features (for example, payments or insurance), and only in line with applicable privacy obligations.
Can I control who sees my data?
Yes. Access is primarily controlled by your role and building connections. You can also manage some access through your account and organisational settings.
Is Cohabit compliant with privacy laws?
Cohabit operates in line with applicable privacy obligations and continually reviews its practices as the platform evolves.
What should I do if I have a privacy concern?
If you have concerns about how your data is being handled, contact Cohabit Support so the issue can be reviewed.