Who this article is for
All Cohabit users who want to understand how their personal details are handled and secured.
What this article covers
What personal data Cohabit stores
How your data is protected
Who can access your information
How long data is retained
Your privacy rights
What personal data Cohabit stores
Cohabit keeps only the information needed to operate your account and deliver building insights, including:
Your name
Email address
Phone number (if provided)
Your connected buildings or shared profiles
Your notification preferences
Your connection request status
Cohabit does not store financial information, identification documents or unrelated personal data.
How Cohabit protects your data
1. Encryption
All personal data is protected by:
Encryption at rest — data stored safely
Encryption in transit — protected when sent between you and Cohabit
2. Secure cloud infrastructure
Cohabit runs on secure, industry-standard hosting with:
Access controls
Firewalls
Regular security patching
Controlled administrator access
3. Internal access controls
Only authorised Cohabit staff can access personal data for:
Support requests
Troubleshooting
Building access verification
Security monitoring
All internal access is logged and audited.
4. Account security
Your account is protected through:
Password requirements
Login monitoring
Email verification
Session management
Optional multi-factor authentication will be available in future updates.
Who can access your personal data
You
You control your profile information and can update or delete your account at any time.
Cohabit Support Team
Limited access for verifying ownership, correcting records or resolving issues.
No one else
Your personal data is not shared with:
Other owners
Agents
Strata managers
Committees
Third-party marketers
Your email or phone number is never publicly displayed inside building profiles.
How long Cohabit keeps your data
Your personal profile remains active while you have a Cohabit account.
If you delete your account:
Your personal info is deleted or de-identified
Your ownership record (if you are an owner) remains, as it is required for the building’s official history
This ensures future owners still receive correct building records
Your privacy rights
You can:
Update your profile details
Delete your Cohabit account at any time
Request correction of inaccurate personal data
Request information about how your data is used
FAQs
Can other owners see my personal details?
No — your personal information is never visible to another user.
Does Cohabit sell or share my information?
No — Cohabit does not sell personal data.
Does deleting my account delete my ownership?
No — ownership is stored separately and remains for building accuracy.