Who this is for
Who this article is for
Lot owners
Committee members
Anyone with access to a building profile who wants to provide missing information or correct existing building data
What this article covers
How to provide or correct building information using the mobile app
How to attach supporting documents or evidence
How update notifications work
How to provide information from desktop
How Cohabit verifies ownership and applies updates
Providing or correcting building information on mobile
You can submit updates, corrections, or missing documents directly through the Cohabit mobile app.
Step 1 — Open your building profile
Navigate to the building where the information needs to be updated or corrected.
Step 2 — Open the building options menu
Tap the three dots (⋯) in the top corner of the screen.
Step 3 — Select “Something’s not right”
This opens a form where you can explain what needs attention.
Step 4 — Describe the issue or update clearly
Use this field to explain what should be updated. For example:
Incorrect compliance or renewal dates
Missing documents
Incorrect insurance details
Out-of-date valuations
Incorrect building information
Incorrect ownership or lot association
The clearer your explanation, the easier it is for Cohabit to review and action.
Step 5 — Attach supporting evidence (recommended)
You can upload files such as:
Compliance certificates
Insurance schedules
Valuations
Meeting minutes
Photos or PDFs
Providing supporting documents helps Cohabit verify and apply updates more quickly.
Step 6 — Choose whether to receive update notifications
Toggle “Notify me when this is updated” if you’d like to be notified once your request has been reviewed and applied.
Step 7 — Submit your request
Your request is sent to Cohabit Admin for review.
Providing building information from desktop
The “Something’s not right” feature is currently available on mobile only.
If you’re using desktop, you can provide updates by contacting Cohabit Support.
Contact Cohabit Support
When reaching out, please include:
Your full name
Your email address
The building name or address
Your lot or unit number
A clear description of the information to be updated
Any supporting documents or screenshots
How Cohabit verifies and updates building data
To keep building information accurate and secure, all updates are reviewed by Cohabit Admin.
1. Ownership and access verification
Before making changes, Cohabit confirms that:
You’re connected to the building via a Lot Connection Request, and
You’re authorised to provide building information
This helps ensure records remain reliable for all owners and buyers.
2. Evidence review
Cohabit may review or request supporting documents such as:
Updated insurance certificates
Compliance documents (e.g. fire or lift certificates)
Valuations
Meeting minutes or resolutions
Proof of ownership (if relevant)
3. Updating the building profile
Once verified, Cohabit Admin may:
Update official building information
Add or replace documents
Correct compliance or insurance data
Adjust building details
Add notes for future reference
4. Notification (if selected)
If you opted in to notifications, you’ll be notified once the update is complete.
FAQs
Can I update building information myself?
No. To maintain accuracy and integrity, building data is updated by Cohabit Admin after verification.
Why can’t I update building information on desktop?
The reporting feature is currently mobile-only. Desktop users can contact Support.
Do I need to be a verified owner to provide updates?
Yes. Cohabit must confirm your ownership or authorised access before applying changes.
What if I’m not connected to my lot yet?
You’ll need to complete a Lot Connection Request first. Updates can’t be made until ownership is verified.
Do I need to upload evidence?
It’s strongly recommended. Requests without supporting documents may be delayed or unable to be completed.