Who this is for
Owners, committee members, and anyone with access to a building profile who wants to correct building data or report missing information.
What this article covers
How to report building issues on mobile
How to attach evidence or supporting files
How to get notified when your update is processed
How to report building issues on desktop
How Cohabit verifies ownership before making changes
How to report building issues on mobile
You can provide updated information, corrections, or missing documents directly through the app.
Step 1 — Open your building profile
Navigate to the building where the information is incorrect.
Step 2 — Tap the three dots (⋯) in the top corner
This opens your building options menu.
Step 3 — Select “Something’s not right”
A reporting form will appear where you can provide details.
Step 4 — Describe the issue
Clearly explain what needs to be updated, such as:
Incorrect compliance dates
Missing documents
Wrong insurance details
Out-of-date valuations
Incorrect building information
Incorrect ownership or lot association
The clearer the description, the faster Cohabit Admin can resolve the issue.
Step 5 — Attach a file (optional)
You can upload supporting evidence such as:
Compliance certificates
Insurance schedules
Valuations
Minutes
Photos
PDFs
Providing evidence significantly speeds up the correction process.
Step 6 — Choose whether you want update notifications
Toggle “Notify me when this is updated” if you'd like to receive a confirmation once Cohabit Admin reviews and updates your building.
Step 7 — Submit your request
Your request is sent directly to Cohabit Admin for review.
How to provide building information on desktop
The “Something’s not right” feature is currently mobile-only.
If you’re using desktop, you can request updates by emailing Cohabit Support.
Email Cohabit Support
Please include:
Your full name
Your email address
Your building name/address
Your lot/unit number
A clear description of the issue
Supporting evidence (documents or screenshots)
Send your email to:
support@cohabit.com.au
How Cohabit verifies and updates building data
Before making any changes, Cohabit Admin must:
1. Confirm your ownership/connection
Cohabit Admin will verify your ownership by checking whether:
You are connected to the building via a Lot Connection Request
Your ownership details match the strata roll
You are authorised to provide building information
This ensures building records remain accurate and secure.
2. Review your evidence
Cohabit may request documentation to confirm the update, such as:
Updated insurance certificates
AFSS or compliance documents
Valuations
Minutes or resolutions
Proof of ownership (if relevant)
Screenshots or files confirming corrections
3. Update the building profile
Once verified and approved, Cohabit Admin will:
Update the building’s official information
Add or replace documents
Correct compliance or insurance data
Adjust building details
Add notes for future reference
4. Send an update notification (optional)
If you requested an update notification (via mobile), you’ll be notified once the correction is completed.
FAQs
Can I update building information myself?
No — only Cohabit Admin can update building data to ensure accuracy and integrity.
Why can’t I update building information on desktop?
The reporting feature is currently mobile-only; desktop users must email Support.
Do I need to be a verified owner to request changes?
Yes. Cohabit must confirm your ownership before updating building records.
What happens if I’m not yet connected to my lot?
You must complete a Lot Connection Request first.
Cohabit cannot make changes until your ownership is verified.
Do I need to upload evidence?
It’s highly recommended — without it, updates may be delayed or rejected.