Who this article is for
Lot owners paying levies through Cohabit
Owners who can’t see a levy or payment
Anyone unsure whether a payment went through
I can’t see my levy
If you don’t see a levy in Payments, it’s usually because:
The levy hasn’t been added yet
You’re viewing the wrong apartment
The levy has already been paid and moved to Past Payments
What to do:
Check that you’ve selected the correct apartment
Make sure the levy has been added
Look under Past Payments if you’ve already paid it
My payment failed
A failed payment can happen for a few reasons, including:
Incorrect card or PayID details
Bank or network interruptions
Temporary payment provider issues
What to do:
Double-check your payment details
Try again after a short wait
Use a different payment method if needed
If the issue keeps happening, contact Cohabit Support.
My levy still shows as unpaid
If you’ve paid a levy but it hasn’t updated yet:
Card payments usually update quickly
PayID payments can take longer depending on your bank
What to do:
Allow some time for processing
Refresh the Payments screen
Reopen the app or log out and back in
If it still hasn’t moved to Past Payments, contact Cohabit Support.
I paid the wrong levy or amount
If you’ve accidentally:
Paid the wrong levy
Paid the wrong amount
Paid the same levy twice
What to do:
Don’t attempt another payment
Locate your payment receipt
Contact Cohabit Support with the levy and apartment details
This helps the team investigate and guide next steps.
My payment method isn’t saving
If a payment method doesn’t save to My Wallet:
Check that all required details were entered correctly
Try adding the payment method again
Add the method directly from My Wallet instead
I can’t find my receipt
Receipts are stored automatically once a levy is paid.
To find a receipt:
Go to Payments
Select the apartment
Open Past Payments
Select the paid levy and view the receipt
If a receipt is missing, contact Cohabit Support.
When to contact Cohabit Support
You should contact Cohabit Support if:
A payment succeeded but the levy didn’t update
You were charged but no receipt appears
A levy shows incorrect details after payment
You need help resolving a failed or duplicate payment
Support can help confirm payment status and resolve issues.