Who is this article for
People who’ve been invited to join their organisation’s Cohabit account as a team member (for example: strata managers, assistants, or operations staff).
What this article covers
How to find and open your invite
How to create your login and accept the invite
What happens after you join
Troubleshooting common invite issues
Step 1: Find your invitation email
Open your email inbox for the address your administrator invited.
Look for an email from Cohabit with a subject similar to:
“You’ve been invited to join Cohabit”.
[Screenshot placeholder – invitation email in inbox]
If you can’t see it, check your Spam, Junk or Other folders.
Step 2: Open the invite and click the button
Open the email.
Click the main call-to-action button, for example:
“Join your team” or
“Accept invite”
[Screenshot placeholder – invitation email content with button]
This will open Cohabit in your browser.
Step 3: Create or confirm your account
What you see next depends on whether you’ve used Cohabit before with that email address.
If this is your first time using Cohabit
You’ll be prompted to set up your account.
Confirm your name.
Set a password (following the password rules shown on screen).
(If prompted) Agree to the terms and conditions.
Click Create account or Continue.
[Screenshot placeholder – Create account / set password screen]
You’ll then be added to your organisation’s Cohabit workspace as a team member.
If you already have a Cohabit account
If your email is already registered with Cohabit:
You’ll be prompted to sign in instead of creating a new account.
Enter your email and password.
Click Log in.
Once you’ve signed in, your team invite will be applied and you’ll see your organisation’s buildings (subject to your access/role).
Step 4: Confirm you can see your buildings
After accepting your invite and signing in:
Check the left-hand menu and click Buildings.
[Screenshot placeholder – Buildings in sidebar]You should see the buildings you’ve been given access to.
If you don’t see any buildings, your administrator may need to update your access or role.
What you can do next
Depending on your role, you may be able to:
View and manage the buildings assigned to you
Communicate with owners and committees
Update building information and contacts
Collaborate with other team members in your organisation
If you’re unsure what you should have access to, speak with your Cohabit administrator.
Troubleshooting
I can’t find my invite email
Try the following:
Check Spam/Junk folders for an email from Cohabit
Search your inbox for “Cohabit”
Confirm with your administrator that they used the correct email address
Ask your administrator to resend the invite from the Team page
The invite link has expired
Invite links may expire after a period of time.
Ask your administrator to cancel the old invite and send you a fresh one
Make sure you use the new link as soon as possible
I clicked the link but get an error
Common causes:
You’re logged in to Cohabit with a different email than the one invited
The invite has already been used or cancelled
Try:
Logging out of Cohabit completely.
Clicking the invite link again.
Or using an incognito/private browser window.
If issues continue, contact your administrator.
I accepted the invite but can’t see any buildings
This usually means:
Your role is too restricted, or
Buildings haven’t been assigned to you yet
Ask your administrator to:
Check your role (e.g. Admin, Strata Manager, Support Staff), and
Confirm which buildings you should have access to in the Team settings.