Who is this article for
Owners, committee members, strata managers, experts and internal team members who want to understand how the Cohabit platform is secured.
What this article covers
How Cohabit secures the platform
Access control and authentication
Monitoring and incident response
What you can do to keep your account secure
How Cohabit secures the platform
Cohabit is built and operated using modern security best practices to help protect your data and ensure platform reliability.
Key measures include:
Secure hosting environment
Hosted in reputable cloud infrastructure providers
Network segmentation and firewalling to limit exposure
Hardened environments with restricted administrative access
Encryption
In transit: Data sent between your browser/app and Cohabit is protected using TLS/SSL encryption.
At rest: Stored data (including databases and file storage) is encrypted using industry-standard methods.
Application security
Regular security patching and dependency updates
Adherence to secure development practices
Access to internal systems restricted to authorised personnel only
Access control and authentication
Cohabit uses a combination of access controls and permissions to ensure only the right people see the right data.
Role-based access
Different user roles (e.g., owner, committee member, strata manager, expert) have access to different features and levels of data.
Within organisations, admin users can manage who has access to which buildings and information.
Account-level security
Unique logins for each user
Support for strong password policies
Optional multi-factor authentication where enabled
Session management (sign-in/sign-out and timeouts)
Monitoring and incident response
Cohabit maintains awareness of security and performance through:
Logging of key actions and access events
Automated monitoring and alerting for unusual activity
Internal processes for triaging and managing incidents
In the event of a security incident, Cohabit will:
Investigate and contain the issue
Assess impact and recover systems as required
Notify affected parties where appropriate
What you can do to keep your account secure
Security is shared between the platform and each user. You can help by:
Using a strong, unique password for Cohabit
Enabling multi-factor authentication if available
Not sharing your login details with others
Logging out on shared or public devices
Keeping your browser, operating system and mobile apps up to date
Contacting Cohabit immediately if you suspect unauthorised access
FAQs
Is my building and owner data secure in Cohabit?
Yes. Cohabit uses encryption, access controls and secure hosting practices to protect your data.
Can anyone at Cohabit see my data?
Only authorised Cohabit staff can access data where it is necessary to operate the service or provide support, and this access is controlled and logged.
What should I do if I think my account has been compromised?
Change your password immediately and contact Cohabit support. If you’re part of an organisation, notify your internal admin as well.
Does Cohabit support multi-factor authentication (2FA)?
Where available, we strongly recommend enabling any additional verification methods offered in your account settings to further secure your login.