Who is this article for
Strata managers, owners, committee members and experts who rely on Cohabit to store building information and documents and want to understand how data is protected against loss.
What this article covers
How Cohabit protects your data
Backups and redundancy
How outages and incidents are handled
What you should do if you notice missing data
How Cohabit protects your data
Cohabit is designed with resilience and recoverability in mind, so your data is not lost if something unexpected happens.
Key principles include:
Regular backups of application data and files
Redundant infrastructure to reduce single points of failure
Processes for restoring data from backups if required
Ongoing monitoring and maintenance of the hosting environment
Backups and redundancy
While specific technical details (e.g. exact backup frequency or retention periods) aren’t exposed in the app, Cohabit uses:
Regular automated backups of core databases and storage
Geographic or logical redundancy to protect against localised failures
Tested restore procedures to enable data recovery in the event of an incident
The goal is to ensure that, if something goes wrong behind the scenes, your data can be restored as close as reasonably possible to its last good state.
Handling outages and incidents
In the event of an outage or serious issue:
Detection & triage
Monitoring systems flag anomalies or downtime
Engineering teams investigate root cause
Containment & recovery
Systems are stabilised or failed over
Data may be restored from backups where needed
Validation
Checks are run to ensure data integrity
Services are brought back online in a controlled way
Where appropriate, Cohabit may provide status updates or notifications regarding major outages.
What you should do if you notice missing or incorrect data
If you suspect data is missing or incorrect:
Check your filters and building selection
Ensure you’re viewing the correct building or time period
Confirm access
Check that your role still has access to that data or building
Contact Cohabit support
Provide building name, approximate date of the data in question, and any screenshots
The team can investigate logs and backups if needed
We also recommend keeping copies of any critical business documents you upload (e.g. important signed agreements or long-form reports) in your own archival systems as a general best practice.
FAQs
Can Cohabit restore deleted files or data?
In some cases, yes. Contact support as soon as you notice something missing so we can investigate and determine whether recovery is possible.
Will I be told if there’s been a serious outage?
For significant incidents that affect customer access or data, Cohabit may provide notifications or updates, especially where action is required from your side.
Does Cohabit guarantee zero data loss?
No system can guarantee zero risk, but Cohabit is designed with backups, redundancy and recovery procedures to minimise the risk and impact of data loss.