Who this is for
Owners whose connection failed or whose ownership details are incorrect in Cohabit.
Who updates ownership details?
Option A — Your building uses a synced strata software
If the strata manager’s software integrates with Cohabit via API:
Updating ownership in their software
→ automatically updates Cohabit
→ and fixes your connection access
Option B — Your building is NOT synced via API
In this case:
❗ Only a Cohabit Admin can update ownership details.
Your strata manager cannot update ownership inside Cohabit.
What owners can update themselves
Inside Profile Settings, you can update:
Your name
Email
Phone number
Password
Notifications
Delete account
These are profile settings only — they do not change ownership or building access.
How to fix incorrect ownership
Step 1 — Contact Cohabit Support
Support can update:
Owner name
Owner email
Lot assignment
Building connection issues
Incorrect or outdated ownership records
If your building is synced, support may direct you to your strata manager to update the strata roll first.
Step 2 — Retry your Lot Connection Request
Once ownership records are corrected, you can reconnect successfully.
Step 3 — Log out and sign back in
This refreshes your access.
Ownership after account deletion
Deleting your Cohabit account:
Removes your profile
Removes your login
Removes notifications
Does not delete your ownership
You can reconnect again later
Ownership is stored separately from your Cohabit account.
FAQs
Can I change my ownership details myself?
No — ownership data must be updated by Cohabit Admin (or via API sync).
My strata manager said they can’t update my details — why?
Because they do not have access to change ownership inside Cohabit unless their system is synced.
Settlement completed — why can't I connect?
Your ownership hasn’t been updated yet. Contact Cohabit Support.